Return Policy

We unconditionally stand by our products. Your purchase comes with the promise that you’re receiving an authentic piece of handmade wearable art from Kashmir. If the product is wrongfully shipped by us (product doesn’t match the item in the order confirmation), short-shipped or has a genuine quality/manufacturing defect, then we offer a fully refundable 100% guarantee to back up our word. If you’re not satisfied with your purchase, in any way, shape or form, please return your item or items back to us within 7 days and we’ll credit you back immediately.

We do our best to visually represent our products as realistically as we can. However, online shopping isn’t the same multi-sensory experience that you get at a regular brick and mortar store. You can’t touch and feel the exceptional luxury that every one of our shawls and scarves imparts. So, if you have any questions at all before making a purchase, please contact us so we can help you in the decision process.

To return or exchange a product or report damage in transit, please email us at kashmirshawlstore@gmail.com with your order number, date of transaction, delivery address, method of payment, and image of the wrongfully delivered or defective item with original packaging within 7 days of receiving the package. Our team will look into the issue and revert back within 24 working hours.

Products bought online maybe exchanged or returned at our Delhi store.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, Terms of Service Policy would prevail.